.support-desk{--sd-bg:var(--crm-bg,#f6f8fc);--sd-surface:var(--crm-surface,#fff);--sd-border:#e8edf4;--sd-border-strong:#dbe3ed;--sd-primary:var(--crm-primary,#2563eb);--sd-primary-soft:var(--crm-surface-secondary,#eaf0f8);--sd-primary-hover:#1d4ed8;--sd-text:var(--crm-text-primary,#172033);--sd-text-secondary:var(--crm-text-secondary,#64748b);--sd-text-muted:var(--crm-text-secondary,#64748b);--sd-danger:var(--crm-error,#dc3b45);--sd-success:var(--crm-success,#16a36a);--sd-warning:var(--crm-warning,#f59e0b);--sd-error-bg:color-mix(in srgb,var(--sd-danger) 14%,var(--sd-surface));--sd-warning-bg:color-mix(in srgb,var(--sd-warning) 14%,var(--sd-surface));--sd-success-bg:color-mix(in srgb,var(--sd-success) 14%,var(--sd-surface));--sd-primary-bg:color-mix(in srgb,var(--sd-primary) 12%,var(--sd-surface));--sd-neutral-bg:var(--sd-primary-soft);--sd-radius:10px;--sd-radius-sm:8px;color:var(--sd-text);font-size:12.5px;line-height:1.4}.support-desk .sd-topbar{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:16px}.support-desk .sd-page-title{margin:0;font-size:22px;font-weight:700;letter-spacing:-.02em;color:var(--sd-text);line-height:1.2}.support-desk .sd-page-sub{margin:4px 0 0;font-size:13px;color:var(--sd-text-muted)}.support-desk .sd-back{display:inline-flex;align-items:center;gap:4px;margin-bottom:6px;color:var(--sd-text-muted);font-size:12px;font-weight:600;text-decoration:none}.support-desk .sd-back .material-symbols-outlined{font-size:16px}.support-desk .sd-back:hover{color:var(--sd-primary)}.support-desk .sd-topbar-actions{display:flex;align-items:center;gap:12px}.support-desk .sd-search{position:relative;display:flex;align-items:center;width:240px;height:34px;padding:0 10px 0 34px;border:1px solid var(--sd-border-strong);border-radius:10px;background:#fff}.support-desk.sd-settings .sd-search,.support-desk.sd-tickets .sd-search{width:280px}.support-desk .sd-search>.material-symbols-outlined{position:absolute;left:10px;font-size:18px;color:var(--sd-text-muted)}.support-desk .sd-search input{flex:1;min-width:0;border:0;outline:0;background:transparent;font-size:13px;color:var(--sd-text)}.support-desk .sd-search input::-moz-placeholder{color:var(--sd-text-muted)}.support-desk .sd-search input::placeholder{color:var(--sd-text-muted)}.support-desk .sd-kbd{padding:2px 6px;border-radius:6px;background:#f1f5f9;color:#94a3b8;font-size:10px;font-weight:700}.support-desk .sd-bell{position:relative;display:inline-flex;align-items:center;justify-content:center;width:34px;height:34px;border:0;border-radius:10px;background:transparent;color:#64748b;cursor:pointer}.support-desk .sd-bell:hover{background:#eef2f7}.support-desk .sd-bell--on{color:var(--sd-primary,#07f)}.support-desk .sd-bell-dot--ok{min-width:8px;width:8px;height:8px;padding:0;background:#22c55e}.support-desk .sd-push-banner{padding:10px 12px;border-radius:12px;background:#f0f7ff;border:1px solid #dbeafe}.support-desk .sd-bell-dot{position:absolute;top:3px;right:3px;min-width:15px;height:15px;padding:0 3px;border-radius:999px;background:#ef4444;color:#fff;font-size:9px;font-weight:700;line-height:15px;text-align:center}.support-desk .sd-card{background:var(--sd-surface);border:1px solid var(--sd-border);border-radius:14px;box-shadow:0 1px 2px rgba(16,24,40,.04)}.support-desk .sd-btn-primary{display:inline-flex;align-items:center;justify-content:center;gap:6px;height:34px;padding:0 14px;border-radius:8px;border:none;background:var(--sd-primary);color:#fff;font-size:13px;font-weight:600;white-space:nowrap;cursor:pointer}.support-desk .sd-btn-primary:hover{background:var(--sd-primary-hover)}.support-desk .sd-btn-primary:disabled{opacity:.5;cursor:not-allowed}.support-desk .sd-btn-secondary{display:inline-flex;align-items:center;justify-content:center;gap:6px;height:34px;padding:0 12px;border-radius:8px;border:1px solid var(--sd-border-strong);background:#fff;color:var(--sd-text-secondary);font-size:13px;font-weight:550;white-space:nowrap;cursor:pointer}.support-desk .sd-btn-secondary:hover{background:#f8fafc}.support-desk .sd-btn-secondary:disabled{opacity:.55;cursor:not-allowed}.support-desk .sd-icon-btn{display:inline-flex;align-items:center;justify-content:center;width:30px;height:30px;border:1px solid transparent;border-radius:8px;background:transparent;color:#94a3b8}.support-desk .sd-icon-btn:hover{background:#f1f5f9;color:#475569}.support-desk .sd-input{width:100%;height:34px;padding:0 12px;border:1px solid var(--sd-border-strong);border-radius:8px;background:#fff;font-size:13px;color:var(--sd-text)}.support-desk .sd-input:focus{outline:none;border-color:var(--sd-primary);box-shadow:0 0 0 3px rgba(11,108,251,.12)}.support-desk .sd-textarea{width:100%;min-height:72px;padding:10px 12px;border:1px solid var(--sd-border-strong);border-radius:var(--sd-radius-sm);background:#fff;font-size:13px;color:var(--sd-text);resize:vertical}.support-desk .sd-textarea:focus{outline:none;border-color:var(--sd-primary);box-shadow:0 0 0 3px rgba(11,108,251,.12)}.support-desk .sd-pill{display:inline-flex;align-items:center;gap:4px;height:22px;padding:0 8px;border-radius:6px;border:1px solid transparent;background:#f1f5f9;color:#64748b;font-size:11px;font-weight:600;cursor:pointer;white-space:nowrap}.support-desk .sd-pill span{color:#b0bccd;font-weight:700}.support-desk .sd-pill--active{background:var(--sd-primary);color:#fff}.support-desk .sd-pill--active span{color:hsla(0,0%,100%,.75)}.support-desk .sd-pill--danger-active{background:var(--sd-error-bg);color:var(--sd-danger)}.support-desk .sd-pill--danger-active span{color:color-mix(in srgb,var(--sd-danger) 65%,var(--sd-text-secondary))}.support-desk .sd-pill--warn{background:var(--sd-warning-bg);color:color-mix(in srgb,var(--sd-warning) 75%,#172033)}.support-desk .sd-badge{display:inline-flex;align-items:center;height:18px;max-width:100%;padding:0 6px;border-radius:5px;font-size:10px;font-weight:650;line-height:1;white-space:nowrap}.support-desk .sd-badge--high{background:var(--sd-error-bg);color:var(--sd-danger)}.support-desk .sd-badge--medium{background:var(--sd-warning-bg);color:color-mix(in srgb,var(--sd-warning) 80%,#172033)}.support-desk .sd-badge--low{background:var(--sd-primary-bg);color:var(--sd-primary)}.support-desk .sd-badge--open{background:var(--sd-success-bg);color:var(--sd-success)}.support-desk .sd-badge--waiting{background:var(--sd-primary-bg);color:var(--sd-primary)}.support-desk .sd-badge--ai{background:var(--sd-success-bg);color:var(--sd-success)}.support-desk .sd-badge--sales{background:color-mix(in srgb,#0369a1 12%,#fff);color:#0369a1}.support-desk .sd-badge--need{background:var(--sd-error-bg);color:var(--sd-danger)}.support-desk .sd-badge--op{background:var(--sd-warning-bg);color:color-mix(in srgb,var(--sd-warning) 80%,#172033)}.support-desk .sd-badge--closed{background:var(--sd-neutral-bg);color:var(--sd-text-secondary)}.support-desk .sd-badge--priority{background:var(--sd-warning-bg);color:color-mix(in srgb,var(--sd-warning) 80%,#172033)}.support-desk .sd-avatar{display:inline-flex;align-items:center;justify-content:center;width:28px;height:28px;border-radius:999px;background:#e2e8f0;color:#64748b;font-size:11px;font-weight:700;flex-shrink:0}.support-desk .sd-avatar--sm{width:24px;height:24px;font-size:9px}.support-desk .sd-avatar--lg{width:36px;height:36px;font-size:12px}.support-desk .sd-avatar--staff{background:#dbeafe;color:#2563eb}.support-desk .sd-avatar--ai{background:var(--sd-primary);color:#fff}.support-desk .sd-tab{display:inline-flex;align-items:center;gap:7px;padding:10px 2px 11px;margin-right:20px;border:none;border-bottom:2px solid transparent;background:transparent;color:#64748b;font-size:13px;font-weight:550;cursor:pointer;text-decoration:none}.support-desk .sd-tab-count{display:inline-flex;align-items:center;justify-content:center;min-width:18px;height:18px;padding:0 5px;border-radius:999px;background:#e8edf4;color:#7b8798;font-size:10px;font-weight:700;line-height:18px}.support-desk .sd-tab--active{color:var(--sd-primary);border-bottom-color:var(--sd-primary);font-weight:650}.support-desk .sd-tab--active .sd-tab-count{background:var(--sd-primary);color:#fff}.support-desk .sd-tab-count--danger{background:#fee2e2;color:#dc2626}.support-desk .sd-tab--active .sd-tab-count--danger{background:#dc2626;color:#fff}.support-desk .sd-table{width:100%;border-collapse:collapse}.support-desk .sd-table th{padding:9px 14px;text-align:left;font-size:10px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--sd-text-muted);border-bottom:1px solid var(--sd-border);background:#fff;white-space:nowrap}.support-desk .sd-table td{padding:10px 14px;border-bottom:1px solid #eef2f7;vertical-align:middle;font-size:13px;color:var(--sd-text-secondary)}.support-desk .sd-table tbody tr:last-child td{border-bottom:none}.support-desk .sd-table tbody tr{cursor:pointer}.support-desk .sd-table tbody tr:hover{background:#f9fbfe}.support-desk .sd-status{font-size:12.5px;font-weight:600;white-space:nowrap}.support-desk .sd-status--open{color:#16a34a}.support-desk .sd-status--wait{color:#2b7fd4}.support-desk .sd-status--closed{color:#8595a8}.support-desk .sd-status--prod{color:#7c3aed}.support-desk .sd-tickets-toolbar{display:flex;flex-wrap:wrap;align-items:flex-end;justify-content:space-between;gap:8px 16px;padding:0 16px;border-bottom:1px solid var(--sd-border)}.support-desk.sd-tickets .sd-tickets-scroll{overflow-x:auto;overflow-y:auto;max-height:min(72vh,calc(100dvh - 240px));-webkit-overflow-scrolling:touch}.support-desk .sd-tickets-actions{display:flex;align-items:center;gap:8px;padding:8px 0}.support-desk.sd-tickets .sd-tickets-check-col{width:40px;padding-left:14px;padding-right:4px;vertical-align:middle}.support-desk.sd-tickets .sd-tickets-check{width:16px;height:16px;accent-color:var(--sd-primary,#07f);cursor:pointer}.support-desk.sd-tickets tbody tr.sd-tickets-row--selected{background:#f0f7ff}.support-desk .sd-pager{display:inline-flex;align-items:center;justify-content:center;min-width:28px;height:28px;padding:0 6px;border:1px solid var(--sd-border);border-radius:6px;background:#fff;color:#64748b;font-size:12px;cursor:pointer}.support-desk .sd-pager--active{background:var(--sd-primary);border-color:var(--sd-primary);color:#fff;font-weight:650}.support-desk .sd-pager:disabled{opacity:.45;cursor:not-allowed}.support-desk .sd-dialogs{display:grid;grid-template-columns:minmax(260px,.88fr) minmax(400px,1.55fr) minmax(260px,.95fr);gap:8px;width:100%;height:calc(100vh - var(--admin-topbar-height) - 28px);height:calc(100dvh - var(--admin-topbar-height) - 28px);min-height:560px;align-items:stretch}@media (max-width:1180px){.support-desk .sd-dialogs{grid-template-columns:1fr;height:auto}}.support-desk .sd-conv-list{display:flex;flex-direction:column;gap:6px;padding:8px}.support-desk .sd-conv{display:flex;width:100%;min-width:0;gap:8px;padding:8px 10px;border:1px solid transparent;border-radius:10px;background:#fff;text-align:left;cursor:pointer;overflow:hidden;flex-shrink:0;min-height:56px}.support-desk .sd-conv:hover{background:#f8fbff;border-color:#e8eef6}.support-desk .sd-conv--active{background:var(--sd-primary-soft);border-color:#cfe0fb}.support-desk .sd-conv--ai-waiting{background:color-mix(in srgb,var(--sd-primary) 14%,var(--sd-surface));border-color:color-mix(in srgb,var(--sd-primary) 30%,transparent);box-shadow:inset 3px 0 0 var(--sd-primary)}.support-desk .sd-conv--ai-waiting:hover{background:color-mix(in srgb,var(--sd-primary) 20%,var(--sd-surface));border-color:color-mix(in srgb,var(--sd-primary) 42%,transparent)}.support-desk .sd-conv--ai-waiting.sd-conv--active{background:color-mix(in srgb,var(--sd-primary) 24%,var(--sd-surface));border-color:color-mix(in srgb,var(--sd-primary) 55%,transparent)}.support-desk .sd-conv-ai-badge{justify-content:center;width:16px;height:16px;border-radius:999px;background:var(--sd-primary);color:#fff;font-size:9px}.support-desk .sd-conv-ai-badge,.support-desk .sd-owner-chip{display:inline-flex;align-items:center;font-weight:700;line-height:1;letter-spacing:.02em;flex-shrink:0}.support-desk .sd-owner-chip{height:18px;padding:0 7px;border:1px solid transparent;border-radius:999px;font-size:10px;white-space:nowrap}.support-desk .sd-owner-chip--ai{background:var(--sd-primary);border-color:var(--sd-primary);color:#fff}.support-desk .sd-owner-chip--human{background:var(--sd-primary-soft);border-color:var(--sd-border-strong);color:var(--sd-text-secondary)}.support-desk .sd-conv-name{display:block;min-width:0;font-size:12.5px;line-height:1.45;font-weight:650;color:var(--sd-text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;padding-bottom:1px}.support-desk .sd-conv-name--unread{font-weight:700}.support-desk .sd-conv-preview{display:block;min-width:0;margin-top:2px;font-size:12px;line-height:1.45;color:#7c8ca3;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;padding-bottom:1px}.support-desk .sd-conv-meta{margin-top:5px;display:flex;flex-wrap:wrap;align-items:center;min-width:0;gap:6px;font-size:11px;color:var(--sd-text-muted)}.support-desk .sd-conv-meta-primary{display:flex;align-items:center;gap:4px;white-space:nowrap;flex-shrink:0}.support-desk .sd-unread-dot{width:7px;height:7px}.support-desk .sd-unread-count,.support-desk .sd-unread-dot{border-radius:999px;background:var(--sd-primary);flex-shrink:0}.support-desk .sd-unread-count{display:inline-flex;align-items:center;justify-content:center;min-width:16px;height:16px;padding:0 4px;color:#fff;font-size:10px;font-weight:700;line-height:1}.support-desk .sd-chat-scroll{flex:1;overflow-y:auto;padding:10px 14px;background:#fff}.support-desk .sd-bubble{max-width:82%;padding:9px 12px;font-size:12.5px;line-height:1.5}.support-desk .sd-bubble-client{margin-right:auto;border:1px solid var(--sd-border);border-radius:12px 12px 12px 3px;background:#fff;color:var(--sd-text)}.support-desk .sd-bubble-out{margin-left:auto;border:1px solid #d9e8fb;border-radius:12px 12px 3px 12px;background:#eaf3ff;color:var(--sd-text)}.support-desk .sd-bubble-internal{margin-left:auto;border:1px solid #fde3b3;border-radius:12px 12px 3px 12px;background:#fff8ec;color:#713f12}.support-desk .sd-bubble-time{font-size:10.5px;color:#9fb0c6;white-space:nowrap}.support-desk .sd-source-chip{display:inline-flex;align-items:center;gap:5px;margin-top:6px;padding:3px 8px;border-radius:6px;background:#dfeaf9;color:#5b7796;font-size:10.5px;font-weight:550}.support-desk .sd-ai-banner{display:flex;align-items:center;justify-content:space-between;gap:12px;margin:8px 12px 0;padding:7px 10px;border-radius:8px;background:#fff8ec;color:#92400e;font-size:12px}.support-desk .sd-ai-banner button{height:28px;padding:0 10px;border:1px solid #f0dcbb;border-radius:7px;background:#fff;color:#8a5a12;font-size:11.5px;font-weight:600;cursor:pointer}.support-desk .sd-composer{display:flex;align-items:flex-end;gap:8px;padding:8px 10px;border-top:1px solid var(--sd-border)}.support-desk .sd-composer-field{display:flex;flex:1;align-items:flex-end;gap:4px;min-height:72px;padding:6px 8px 6px 12px;border:1px solid var(--sd-border-strong);border-radius:8px;background:#fff}.support-desk .sd-composer-field textarea{flex:1;max-height:240px;min-height:60px;border:0;outline:0;background:transparent;resize:none;font-size:13px;line-height:1.5;color:var(--sd-text);font-family:inherit}.support-desk .sd-composer-field textarea::-moz-placeholder{color:var(--sd-text-muted)}.support-desk .sd-composer-field textarea::placeholder{color:var(--sd-text-muted)}.support-desk .sd-send{display:inline-flex;gap:6px;min-width:34px;height:34px;padding:0 12px;border:0;border-radius:8px;background:var(--sd-primary);color:#fff;font-weight:650;cursor:pointer;flex-shrink:0}.support-desk .sd-empty,.support-desk .sd-send{align-items:center;justify-content:center;font-size:13px}.support-desk .sd-empty{display:flex;flex:1;min-height:220px;padding:24px;color:var(--sd-text-muted);text-align:center}.support-desk .sd-channel{display:inline-flex;align-items:center;justify-content:center;width:16px;height:16px;border-radius:4px;font-size:8px;font-weight:800;letter-spacing:0;flex-shrink:0}.support-desk .sd-channel--tg{background:#e8f4ff;color:#229ed9}.support-desk .sd-channel--vk{background:#e8eeff;color:#4a76a8}.support-desk .sd-send:disabled{opacity:.45;cursor:not-allowed}.support-desk .sd-chat-status{display:flex;align-items:center;gap:12px;padding:0 18px 10px;font-size:10.5px;color:var(--sd-text-muted)}.support-desk .sd-side-section+.sd-side-section{border-top:1px solid var(--sd-border)}.support-desk .sd-side-section{padding:12px}.support-desk .sd-side-title{margin:0 0 10px;font-size:12.5px;font-weight:650;color:var(--sd-text)}.support-desk .sd-side-link{font-size:11.5px;font-weight:550;color:var(--sd-primary)}.support-desk .sd-side-link:hover{text-decoration:underline}.support-desk .sd-kv{display:flex;justify-content:space-between;gap:10px;padding:5px 0;font-size:12px}.support-desk .sd-kv dt{color:var(--sd-text-muted);flex-shrink:0}.support-desk .sd-kv dd{margin:0;color:var(--sd-text);text-align:right}.support-desk .sd-order-card{padding:12px;border:1px solid var(--sd-border);border-radius:10px;background:#fff}.support-desk .sd-progress{height:6px;border-radius:999px;background:#e8edf4;overflow:hidden}.support-desk .sd-progress>span{display:block;height:100%;background:var(--sd-primary);border-radius:999px}.support-desk .sd-timeline{display:grid;grid-template-columns:auto 1fr;gap:6px 10px;font-size:11.5px}.support-desk .sd-timeline dt{color:var(--sd-text-muted);white-space:nowrap}.support-desk .sd-timeline dd{margin:0;color:var(--sd-text-secondary)}.support-desk .sd-ticket{display:grid;grid-template-columns:minmax(300px,1.2fr) minmax(260px,1fr) minmax(240px,.78fr);gap:10px;align-items:stretch;min-height:calc(100vh - 132px)}@media (max-width:1180px){.support-desk .sd-ticket{grid-template-columns:1fr;min-height:0}}.support-desk .sd-ticket>.sd-card,.support-desk .sd-ticket>aside,.support-desk .sd-ticket>div{min-height:0}.support-desk .sd-date-sep{display:flex;align-items:center;justify-content:center;margin:6px 0 10px;font-size:10.5px;color:var(--sd-text-muted)}.support-desk .sd-ticket-head{display:flex;flex-wrap:wrap;align-items:flex-start;justify-content:space-between;gap:10px 16px;margin-bottom:12px}.support-desk .sd-crumb{margin:0 0 4px;font-size:12px;color:var(--sd-text-muted)}.support-desk .sd-ticket-title{margin:0;font-size:20px;font-weight:700;letter-spacing:-.02em;line-height:1.25;color:var(--sd-text)}.support-desk .sd-corr-count{display:inline-flex;align-items:center;justify-content:center;min-width:18px;height:18px;padding:0 5px;border-radius:999px;background:#eef2f7;color:#7b8798;font-size:10px;font-weight:700}.support-desk .sd-msg{display:flex;gap:8px;padding:8px 4px 10px;border-radius:0;border-bottom:1px solid #eef2f7}.support-desk .sd-msg--client{background:transparent}.support-desk .sd-msg--ai{background:#f2f7ff}.support-desk .sd-msg--ai,.support-desk .sd-msg--staff{margin:0 -8px;padding-left:12px;padding-right:12px;border-bottom-color:transparent;border-radius:8px}.support-desk .sd-msg--staff{background:#fff8ec}.support-desk .sd-msg-author{font-size:12px;font-weight:650;color:var(--sd-text)}.support-desk .sd-role-chip{padding:1px 6px;border-radius:5px;background:#eef2f7;color:#7c8ca3;font-size:10px;font-weight:600}.support-desk .sd-role-chip--ai{background:#e0f0ff;color:#2b7fd4}.support-desk .sd-role-chip--op{background:#fff1e0;color:#ea8a13}.support-desk .sd-system-note{margin-top:6px;font-size:10.5px;color:#dc2626}.support-desk .sd-quick-action{display:flex;align-items:center;gap:8px;width:100%;padding:9px 11px;border:1px solid var(--sd-border);border-radius:8px;background:#fff;color:var(--sd-text-secondary);font-size:12px;text-align:left;cursor:pointer}.support-desk .sd-quick-action:hover{background:#f8fafc}.support-desk .sd-quick-action--danger{color:#dc2626}.support-desk .sd-note-box{padding:11px 12px;border:1px solid #fde3b3;border-radius:9px;background:#fff8ec;font-size:12px;color:#6b4a12;white-space:pre-wrap}.support-desk .sd-kpi-grid{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:10px}@media (max-width:1280px){.support-desk .sd-kpi-grid{grid-template-columns:repeat(3,minmax(0,1fr))}}@media (max-width:720px){.support-desk .sd-kpi-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}.support-desk.sd-an .sd-an-head{display:flex;align-items:center;justify-content:flex-end;gap:12px;margin-bottom:14px}.support-desk.sd-an .sd-an-head-actions{display:flex;align-items:center;gap:8px}.support-desk.sd-an .sd-an-filters-wrap{position:relative}.support-desk.sd-an .sd-an-filters{position:absolute;right:0;top:calc(100% + 6px);z-index:20;min-width:180px;padding:6px;background:#fff;border:1px solid var(--sd-border);border-radius:8px}.support-desk.sd-an .sd-an-filters button{display:block;width:100%;text-align:left;border:0;background:transparent;padding:7px 8px;border-radius:6px;font-size:12px;color:var(--sd-text-secondary);cursor:pointer}.support-desk.sd-an .sd-an-filters button.is-active,.support-desk.sd-an .sd-an-filters button:hover{background:var(--sd-primary-soft);color:var(--sd-primary)}.support-desk.sd-an .sd-an-kpi{padding:12px 12px 10px;background:#fff;border:1px solid var(--sd-border);border-radius:8px}.support-desk.sd-an .sd-an-kpi-icon{display:inline-flex;align-items:center;justify-content:center;width:28px;height:28px;border-radius:999px;margin-bottom:8px}.support-desk.sd-an .sd-an-kpi-icon .material-symbols-outlined{font-size:16px}.support-desk.sd-an .sd-an-kpi-icon--blue{background:#e8f1ff;color:#2563eb}.support-desk.sd-an .sd-an-kpi-icon--green{background:#e8f8ee;color:#16a34a}.support-desk.sd-an .sd-an-kpi-icon--orange{background:#fff4e5;color:#f59e0b}.support-desk.sd-an .sd-an-kpi-icon--purple{background:#f3e8ff;color:#7c3aed}.support-desk.sd-an .sd-an-kpi-icon--red{background:#feecec;color:#ef4444}.support-desk.sd-an .sd-an-kpi-label{margin:0;font-size:12px;color:var(--sd-text-muted)}.support-desk.sd-an .sd-an-kpi-value{margin:4px 0 0;font-size:24px;font-weight:700;letter-spacing:-.03em;line-height:1.15;color:var(--sd-text)}.support-desk.sd-an .sd-an-kpi-sub{margin:4px 0 0;font-size:11px;color:var(--sd-text-muted)}.support-desk.sd-an .sd-an-delta-pos{color:#16a34a}.support-desk.sd-an .sd-an-delta-neg{color:#ef4444}.support-desk.sd-an .sd-an-mid{display:grid;grid-template-columns:minmax(0,1.15fr) minmax(0,.85fr);gap:10px;margin-bottom:10px}@media (max-width:1100px){.support-desk.sd-an .sd-an-mid{grid-template-columns:1fr}}.support-desk.sd-an .sd-an-panel{padding:12px 14px 14px;border-radius:8px}.support-desk.sd-an .sd-an-panel-head{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:8px}.support-desk.sd-an .sd-an-panel-head h2{margin:0;font-size:14px;font-weight:650;color:var(--sd-text)}.support-desk.sd-an .sd-an-select{height:28px;padding:0 8px;border:1px solid var(--sd-border);border-radius:8px;background:#fff;font-size:12px;color:var(--sd-text-secondary)}.support-desk.sd-an .sd-an-chart{height:240px}.support-desk.sd-an .sd-an-empty{margin:24px 0;text-align:center;font-size:13px;color:var(--sd-text-muted)}.support-desk.sd-an .sd-an-fail,.support-desk.sd-an .sd-an-reasons{width:100%;border-collapse:collapse;font-size:12px}.support-desk.sd-an .sd-an-fail th,.support-desk.sd-an .sd-an-reasons th{padding:6px 8px;text-align:left;font-size:11px;font-weight:600;color:var(--sd-text-muted);border-bottom:1px solid var(--sd-border)}.support-desk.sd-an .sd-an-fail td,.support-desk.sd-an .sd-an-reasons td{padding:8px;vertical-align:middle;border-bottom:1px solid #f1f5f9;color:var(--sd-text-secondary)}.support-desk.sd-an .sd-an-cat{font-weight:600;color:var(--sd-text)}.support-desk.sd-an .sd-an-rank{display:inline-flex;align-items:center;justify-content:center;width:20px;height:20px;border-radius:999px;background:#e8f1ff;color:#2563eb;font-size:11px;font-weight:700}.support-desk.sd-an .sd-an-barcell{display:flex;align-items:center;gap:8px;min-width:110px}.support-desk.sd-an .sd-an-barcell-label{width:52px;flex-shrink:0;font-size:12px}.support-desk.sd-an .sd-an-bar{display:block;flex:1;height:6px;border-radius:99px;background:#eef2f7;overflow:hidden}.support-desk.sd-an .sd-an-bar span{display:block;height:100%;border-radius:99px}.support-desk.sd-an .sd-an-bar--blue span{background:#2563eb}.support-desk.sd-an .sd-an-bar--orange span{background:#f59e0b}.support-desk.sd-an .sd-an-na{color:var(--sd-text-muted)}.support-desk.sd-an .sd-an-foot{margin:14px 0 4px;text-align:center;font-size:12px;color:var(--sd-text-muted)}.support-desk .sd-kpi{padding:10px 12px;background:#fff;border:1px solid var(--sd-border);border-radius:10px}.support-desk .sd-kpi-label{font-size:11px;color:var(--sd-text-muted);margin:0 0 4px}.support-desk .sd-kpi-value{font-size:20px;font-weight:700;letter-spacing:-.02em;margin:0;color:var(--sd-text)}.support-desk .sd-kpi-delta{margin-top:6px;font-size:11px;font-weight:600}.support-desk .sd-settings-tabs{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:16px}.support-desk .sd-settings-tab{display:inline-flex;align-items:center;gap:6px;height:32px;padding:0 13px;border-radius:8px;border:1px solid var(--sd-border);background:#fff;color:#64748b;font-size:12px;font-weight:600;cursor:pointer}.support-desk .sd-settings-tab--active{background:var(--sd-primary);border-color:var(--sd-primary);color:#fff}.support-desk .sd-switch{position:relative;display:inline-flex;align-items:center;width:38px;height:21px;border-radius:999px;background:#cbd5e1;border:0;cursor:pointer;flex-shrink:0;transition:background .15s ease}.support-desk .sd-switch:after{content:"";position:absolute;left:2px;width:17px;height:17px;border-radius:999px;background:#fff;transition:transform .15s ease}.support-desk .sd-switch--on{background:var(--sd-primary)}.support-desk .sd-switch--on:after{transform:translateX(17px)}.support-desk .sd-kb-layout{display:grid;grid-template-columns:minmax(0,1fr);gap:10px;align-items:start}.support-desk .sd-kb-layout--split{grid-template-columns:minmax(0,1fr) minmax(320px,380px)}@media (max-width:1180px){.support-desk .sd-kb-layout--split{grid-template-columns:1fr}}.support-desk .sd-kb-panel{position:sticky;top:12px;max-height:calc(100vh - 24px)}.support-desk .sd-kb-title{color:var(--sd-primary);font-weight:650;font-size:13px}.support-desk .sd-cat{font-size:12px;font-weight:600;white-space:nowrap;color:#64748b}.support-desk .sd-cat--blue{color:#2b7fd4}.support-desk .sd-cat--green{color:#16a34a}.support-desk .sd-cat--red{color:#dc2626}.support-desk .sd-cat--purple{color:#7c3aed}.support-desk .sd-success{display:inline-flex;align-items:center;gap:8px;min-width:92px}.support-desk .sd-success-bar{display:block;width:64px;height:4px;border-radius:999px;background:#e8edf4;overflow:hidden}.support-desk .sd-success-bar>span{display:block;height:100%;background:#16a34a;border-radius:999px}.support-desk .sd-success-n{font-size:11px;color:var(--sd-text-muted)}.support-desk .sd-md{border:0;background:transparent;border-radius:4px;padding:2px 6px;font-size:12px;font-weight:700;color:#475569;cursor:pointer}.support-desk .sd-md:hover{background:#fff}.support-desk .sd-icon-btn{display:grid;place-items:center;width:34px;height:34px;flex-shrink:0;border:1px solid var(--sd-border);border-radius:9px;background:#fff;color:var(--sd-text-muted);cursor:pointer}.support-desk .sd-row-actions{position:relative;display:flex;align-items:center;justify-content:flex-end}.support-desk .sd-row-actions-menu{position:absolute;top:calc(100% + .25rem);right:0;z-index:30;min-width:10.5rem;padding:.35rem;border:1px solid var(--sd-border);border-radius:.65rem;background:#fff;box-shadow:0 10px 24px rgba(15,23,42,.12)}.support-desk .sd-row-actions-item{display:block;width:100%;padding:.45rem .55rem;border:0;border-radius:.45rem;background:transparent;color:var(--sd-text);font-size:12px;text-align:left;cursor:pointer}.support-desk .sd-row-actions-item:hover:not(:disabled){background:var(--sd-surface-muted,#f1f5f9)}.support-desk .sd-row-actions-item--danger{color:#c0392b}.support-desk .sd-row-actions-item:disabled{opacity:.55;cursor:not-allowed}.support-desk .sd-icon-btn .material-symbols-outlined{font-size:18px}.support-desk .sd-mobile-only{display:none}.support-desk .sd-side-mobile-head{align-items:center;gap:10px;padding:10px 12px;border-bottom:1px solid var(--sd-border);position:sticky;top:0;background:var(--sd-surface);z-index:2}.support-desk .sd-side-mobile-title{font-size:14px;font-weight:700;color:var(--sd-text)}@media (max-width:900px){.support-desk .sd-dialogs{display:block;height:calc(100dvh - 60px - env(safe-area-inset-top, 0px));min-height:0}.support-desk .sd-dialogs>.sd-pane-chat,.support-desk .sd-dialogs>.sd-pane-list,.support-desk .sd-dialogs>.sd-pane-side{display:none;height:100%;border-radius:0;border-left:0;border-right:0}.support-desk .sd-dialogs[data-mobile-pane=chat]>.sd-pane-chat,.support-desk .sd-dialogs[data-mobile-pane=list]>.sd-pane-list{display:flex}.support-desk .sd-dialogs[data-mobile-pane=side]>.sd-pane-side{display:block}.support-desk .sd-mobile-only{display:grid}.support-desk .sd-side-mobile-head.sd-mobile-only{display:flex}.support-desk .sd-conv{padding:10px 12px;min-height:72px}.support-desk .sd-conv .sd-avatar{width:42px;height:42px;font-size:14px}.support-desk .sd-filters{flex-wrap:nowrap;overflow-x:auto;-webkit-overflow-scrolling:touch;padding-right:12px;scrollbar-width:none}.support-desk .sd-filters::-webkit-scrollbar{display:none}.support-desk .sd-filters .sd-pill{flex-shrink:0}.support-desk .sd-chat-scroll{padding:12px}.support-desk .sd-bubble{max-width:88%;font-size:13.5px}.support-desk .sd-chat-status{flex-wrap:wrap;gap:6px;padding:6px 12px 8px}.support-desk .sd-composer{flex-wrap:wrap;padding:8px 10px max(8px,env(safe-area-inset-bottom));background:var(--sd-surface)}.support-desk .sd-composer-field{min-height:40px}.support-desk .sd-composer-field textarea{font-size:16px}.support-desk .sd-send{height:40px}.support-desk .sd-input,.support-desk .sd-search input,.support-desk .sd-textarea{font-size:16px}}@media (max-width:768px){.support-desk .sd-topbar{flex-direction:column;align-items:stretch;gap:10px}.support-desk .sd-topbar-actions{width:100%}.support-desk .sd-topbar-actions .sd-search{flex:1;width:100%}.support-desk .sd-page-sub{display:none}.support-desk .sd-tickets-toolbar{padding:0 12px}.support-desk .sd-tickets-toolbar>.flex{flex-wrap:nowrap;overflow-x:auto;-webkit-overflow-scrolling:touch}.support-desk .sd-tickets-toolbar .sd-tab{flex-shrink:0;margin-right:16px}.support-desk .sd-tickets-actions{padding-bottom:10px}.support-desk.sd-tickets .sd-tickets-scroll{max-height:none;overflow-y:visible}.support-desk.sd-tickets .overflow-x-auto,.support-desk.sd-tickets .sd-tickets-scroll{overflow-x:visible}.support-desk.sd-tickets .sd-table{min-width:0}.support-desk.sd-tickets .sd-table thead{display:none}.support-desk.sd-tickets .sd-table tbody{display:block}.support-desk.sd-tickets .sd-table tbody tr{display:block;padding:10px 14px;border-bottom:1px solid var(--sd-border)}.support-desk.sd-tickets .sd-table tbody tr:last-child{border-bottom:0}.support-desk.sd-tickets .sd-table td{display:flex;align-items:center;justify-content:space-between;gap:12px;max-width:none;padding:4px 0;border-bottom:0}.support-desk.sd-tickets .sd-table td:before{content:attr(data-label);flex-shrink:0;font-size:10px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--sd-text-muted)}.support-desk.sd-tickets .sd-table td[data-label=""]{display:none}.support-desk.sd-tickets .sd-table td.sd-tickets-check-col[data-label=""]{display:flex;justify-content:flex-start;padding:0 0 8px}.support-desk.sd-tickets .sd-table td.sd-tickets-empty{display:block;text-align:center}.support-desk.sd-tickets .sd-table td.sd-tickets-empty:before{content:none}}.sd-delivery{margin-left:.25rem;font-size:.7rem}.sd-delivery--ok{color:var(--sd-accent,#2f6fed)}.sd-delivery--err{color:var(--sd-danger,#c0392b);font-weight:600}.sd-chat-day{position:sticky;top:0;z-index:1}.support-desk .sd-chat-thread{flex:1;min-height:0}.support-desk .sd-chat-thread .chat-thread__feed{border:none;border-radius:0;background:#fff}.support-desk .sd-chat-thread .chat-thread__composer{margin-top:0;padding:8px 12px calc(8px + env(safe-area-inset-bottom));border-top:1px solid var(--sd-border);background:#fff}.support-desk .sd-chat-thread .sd-chat-status{padding:0 2px 2px}.support-desk .sd-chat-thread .chat-thread__blocked,.support-desk .sd-chat-thread .chat-thread__error,.support-desk .sd-chat-thread .chat-thread__notice{margin:6px 12px 0}.support-desk .asd-chip{display:inline-flex;align-items:center;gap:4px;max-width:100%;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.support-desk .asd-chip-dot{width:6px;height:6px;border-radius:999px;flex-shrink:0}@media (max-width:900px){.support-desk .sd-icon-btn.asd-chat-back-page{display:none}}@media (max-width:900px){.admin-shell-root:has(.sd-dialogs[data-mobile-pane=chat]) .admin-shell-topbar{display:none}.admin-shell-main:has(.sd-dialogs[data-mobile-pane=chat]){padding:0}.admin-shell-main:has(.sd-dialogs[data-mobile-pane=chat]) .ai-sales-zone{margin:0}.admin-shell-main:has(.sd-dialogs[data-mobile-pane=chat]) .admin-page{gap:0}.support-desk .sd-dialogs[data-mobile-pane=chat]{height:calc(100dvh - env(safe-area-inset-top, 0px))}.support-desk .sd-mob{flex-shrink:0;background:var(--sd-surface)}.support-desk .sd-mob-hdr{display:flex;align-items:center;gap:8px;height:48px;padding:0 6px 0 4px;border-bottom:1px solid var(--sd-border)}.support-desk .sd-mob-hdr .sd-avatar{width:30px;height:30px}.support-desk .sd-mob-hdr .sd-icon-btn{width:32px;height:32px;flex-shrink:0;display:grid;place-items:center}.support-desk .sd-mob-who{flex:1;min-width:0;line-height:1.15}.support-desk .sd-mob-glyph{font-size:17px;line-height:1;color:var(--sd-text-secondary)}.support-desk .sd-mob-glyph--more{font-size:20px;font-weight:700}.support-desk .sd-mob-name{display:flex;align-items:center;gap:6px;margin:0;min-width:0;font-size:14px;font-weight:700;color:var(--sd-text)}.support-desk .sd-mob-name-text{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.support-desk .sd-mob-sub{margin:1px 0 0;font-size:11px;color:var(--sd-text-muted);font-variant-numeric:tabular-nums;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.support-desk .sd-mob-stagebar{display:flex;align-items:center;justify-content:center;height:36px;padding:0 12px;border-bottom:1px solid var(--sd-border)}.support-desk .sd-mob-stagebtn{display:inline-flex;align-items:center;gap:6px;max-width:100%;height:28px;padding:0 12px;border:1px solid var(--sd-border-strong);border-radius:14px;background:var(--sd-surface);color:var(--sd-text);font:inherit;font-size:12px;font-weight:600;line-height:1;cursor:pointer}.support-desk .sd-mob-stagebtn:disabled{opacity:.6;cursor:default}.support-desk .sd-mob-stagebtn .asd-chip-dot{width:8px;height:8px}.support-desk .sd-mob-stagebtn-lbl{color:var(--sd-text-muted);font-weight:500}.support-desk .sd-mob-stagebtn-name{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.support-desk .sd-mob-chev{color:var(--sd-text-muted);font-size:10px}.support-desk .sd-mob-quick{display:grid;grid-template-columns:1fr 1fr;height:38px;border-bottom:1px solid var(--sd-border)}.support-desk .sd-mob-quickbtn{display:flex;align-items:center;justify-content:center;gap:6px;min-width:0;border:0;background:none;color:var(--sd-text);font:inherit;font-size:12px;font-weight:600;cursor:pointer}.support-desk .sd-mob-quickbtn+.sd-mob-quickbtn{border-left:1px solid var(--sd-border)}.support-desk .sd-mob-cnt{font-weight:500;color:var(--sd-text-muted);font-variant-numeric:tabular-nums}.support-desk .sd-mob-hdr .sd-icon-btn:focus-visible,.support-desk .sd-mob-quickbtn:focus-visible,.support-desk .sd-mob-stagebtn:focus-visible{outline:2px solid var(--sd-primary);outline-offset:-2px}.support-desk .sd-mact{display:grid;grid-template-columns:repeat(4,1fr);height:40px;border-top:1px solid var(--sd-border);background:var(--sd-surface)}.support-desk .sd-mact-btn{min-width:0;border:0;background:none;color:var(--sd-primary);font:inherit;font-size:12px;font-weight:600;cursor:pointer}.support-desk .sd-mact-btn:disabled{opacity:.5;cursor:default}.support-desk .sd-mact-btn.is-active{background:var(--sd-primary-bg)}.support-desk .sd-mact-btn--more{color:var(--sd-text-muted);letter-spacing:.1em}.support-desk .sd-mact-btn:focus-visible{outline:2px solid var(--sd-primary);outline-offset:-2px}.support-desk .sd-chat-thread.chat-thread--compact .chat-thread__composer{position:sticky;bottom:0;z-index:auto;gap:0;padding:0 0 calc(6px + env(safe-area-inset-bottom, 0px));border-top:0;background:var(--sd-surface)}.support-desk .sd-chat-thread.chat-thread--compact .chat-thread__bar{align-items:flex-end;gap:6px;padding:6px 8px 0}.support-desk .sd-chat-thread.chat-thread--compact .chat-thread__files{padding:4px 8px 0}.support-desk .sd-chat-thread.chat-thread--compact .chat-thread__composer>.asd-chat-notice,.support-desk .sd-chat-thread.chat-thread--compact .chat-thread__composer>.asd-chat-pause,.support-desk .sd-chat-thread.chat-thread--compact .chat-thread__composer>.asd-dialogs-copilot{margin:6px 8px 0}.support-desk .asd-chat-notice--error{background:var(--sd-error-bg);color:var(--sd-danger)}.support-desk .sd-chat-thread.chat-thread--compact .chat-thread__feed{flex:1;min-height:0;overflow-y:auto}.support-desk .sd-src{margin:2px 4px 0 0;text-align:right;font-size:11px;color:var(--sd-text-muted)}.support-desk .sd-src-toggle{max-width:100%;padding:0;border:0;background:none;color:var(--sd-text-muted);font:inherit;font-size:11px;text-align:right;cursor:pointer}.support-desk .sd-src-toggle b{font-weight:600;color:var(--sd-primary)}.support-desk .sd-src-toggle:focus-visible{outline:2px solid var(--sd-primary);outline-offset:2px;border-radius:4px}.support-desk .sd-src-more{list-style:none;margin:4px 0 0;padding:6px 8px;text-align:left;border:1px solid var(--sd-border);border-radius:8px;background:var(--sd-surface);color:var(--sd-text)}.support-desk .sd-src-more a{color:var(--sd-primary);-webkit-text-decoration:underline dotted;text-decoration:underline dotted;text-underline-offset:2px}.support-desk .sd-msheet-backdrop{position:fixed;inset:0;z-index:59;margin:0;padding:0;border:0;background:rgba(23,32,51,.35);cursor:default}.support-desk .sales-templates-sheet.sd-msheet{padding:8px 14px calc(18px + env(safe-area-inset-bottom, 0px));max-height:78dvh;animation:sd-msheet-in .22s ease}.support-desk .sales-templates-sheet.sd-msheet:focus{outline:none}.support-desk .sd-msheet-sub{margin-left:8px;font-size:12px;font-weight:500;color:var(--sd-text-muted)}.support-desk .sd-msheet-body{min-height:0;overflow-y:auto}.support-desk .sd-msheet-list{list-style:none;margin:0;padding:0}.support-desk .sd-msheet-opt{display:flex;align-items:center;gap:10px;width:100%;min-height:44px;padding:10px 6px;border:0;border-bottom:1px solid var(--sd-border);border-radius:0;background:none;color:var(--sd-text);font:inherit;font-size:14px;text-align:left;text-decoration:none;cursor:pointer}.support-desk .sd-msheet-list>li:last-child .sd-msheet-opt{border-bottom:0}.support-desk .sd-msheet-opt.is-current{font-weight:700}.support-desk .sd-msheet-opt.is-danger{color:var(--sd-danger)}.support-desk .sd-msheet-opt:disabled{opacity:.5;cursor:default}.support-desk .sd-msheet-opt:focus-visible{outline:2px solid var(--sd-primary);outline-offset:-2px;border-radius:8px}.support-desk .sd-msheet-opt-label{flex:1;min-width:0}.support-desk .sd-msheet-opt-hint{margin-left:auto;font-size:12px;font-weight:500;color:var(--sd-text-muted);white-space:nowrap}.support-desk .sd-msheet-opt-check{color:var(--sd-primary);font-weight:700}.support-desk .sd-msheet-opt .asd-chip-dot{width:9px;height:9px}.support-desk .sd-msheet-opt .material-symbols-outlined{font-size:20px;color:var(--sd-text-muted)}.support-desk .sd-msheet-kv{margin:0;padding:4px 0;font-size:13px}.support-desk .sd-msheet-kv-row{display:grid;grid-template-columns:120px 1fr;gap:6px 10px;padding:5px 0}.support-desk .sd-msheet-kv dt{color:var(--sd-text-muted)}.support-desk .sd-msheet-kv dd{margin:0;font-weight:600;overflow-wrap:anywhere}.support-desk .sd-msheet-kv dd.is-empty{font-weight:500;color:color-mix(in srgb,var(--sd-warning) 80%,#172033)}.support-desk .sd-msheet-note{margin:8px 0 0;font-size:12px;color:var(--sd-text-muted)}.support-desk .sd-msheet-error{margin:8px 0 0;padding:8px 10px;border-radius:8px;background:var(--sd-error-bg);color:var(--sd-danger);font-size:12.5px}.support-desk .sd-msheet-btn{display:flex;align-items:center;justify-content:center;width:100%;height:40px;margin-top:8px;border:0;border-radius:12px;background:var(--sd-primary);color:#fff;font:inherit;font-size:14px;font-weight:700;text-decoration:none;cursor:pointer}.support-desk .sd-msheet-btn--ghost{background:var(--sd-primary-soft);color:var(--sd-primary)}.support-desk .sd-msheet-btn:focus-visible{outline:2px solid var(--sd-primary);outline-offset:2px}.support-desk .sd-msheet-back{padding:6px 0;border:0;background:none;color:var(--sd-primary);font:inherit;font-size:13px;font-weight:600;cursor:pointer}}@keyframes sd-msheet-in{0%{transform:translateY(24px);opacity:.6}to{transform:none;opacity:1}}@media (prefers-reduced-motion:reduce){.support-desk .sales-templates-sheet.sd-msheet{animation:none}}body:has(.admin-shell-root),html:has(.admin-shell-root){width:100%;max-width:none;margin:0;overflow-x:hidden}.admin-shell-root{--pub-bg:#f4f7fb;--pub-surface:#fff;--pub-line:#e6edf5;--pub-blue:#1570ef;--pub-blue-soft:#e8f1ff;--pub-text:#101828;--pub-muted:#667085;--admin-sidebar-width:13.125rem;--admin-topbar-height:3.35rem;display:grid!important;grid-template-columns:var(--admin-sidebar-width) minmax(0,1fr)!important;gap:0!important;width:100%!important;max-width:none!important;min-height:100vh!important;min-height:100dvh!important;margin:0!important;background:var(--pub-bg)!important;font-family:var(--font-inter),ui-sans-serif,system-ui,sans-serif;font-size:13px}.admin-shell-bg,.admin-shell-bg:after,.admin-shell-bg:before,.admin-shell-root:before{display:none!important}.admin-shell-aside{position:sticky;top:0;align-self:stretch;width:var(--admin-sidebar-width)!important;min-height:100vh!important;min-height:100dvh!important;height:100vh!important;height:100dvh!important;max-height:none!important;margin:0!important;padding:12px 10px 10px;border:0;border-right:1px solid var(--pub-line);border-radius:0!important;background:#f7f9fc!important;box-shadow:none!important;backdrop-filter:none!important;-webkit-backdrop-filter:none!important;overflow:hidden}.admin-shell-brand{display:flex;align-items:center;padding:0 2px 8px;gap:0}.admin-shell-brand-logo{display:block;width:148px;max-width:100%;height:auto}.admin-shell-brand-title{font-family:var(--font-inter),system-ui,sans-serif;font-size:13px;font-weight:800;letter-spacing:.04em;text-transform:uppercase;color:var(--pub-text)}.admin-shell-create,.client-shell-new-link.admin-shell-create{height:34px;min-height:34px;padding:0 12px;border-radius:8px;background:var(--pub-blue)!important;box-shadow:none;font-size:13px;font-weight:600}.admin-shell-create .material-symbols-outlined{font-size:16px!important}.admin-shell-aside .admin-shell-nav{gap:2px}.admin-shell-aside .admin-shell-nav-link,.admin-shell-nav-link{min-height:36px;height:auto;padding:6px 12px;gap:8px;border:0!important;border-left:0!important;border-radius:8px;color:#475467;font-size:13px;font-weight:500}.admin-shell-aside .admin-shell-nav-link .material-symbols-outlined,.admin-shell-nav-link .material-symbols-outlined{font-size:16px!important;width:16px;height:16px;font-variation-settings:"FILL" 0,"wght" 400,"GRAD" 0,"opsz" 20}.admin-shell-aside .admin-shell-nav-link:hover,.admin-shell-nav-link:hover{background:#eef2f7!important;color:var(--pub-text)}.admin-shell-aside .admin-shell-nav-link--active,.admin-shell-nav-link--active{background:var(--pub-blue-soft)!important;color:var(--pub-blue)!important;font-weight:650;box-shadow:inset 2px 0 0 var(--pub-blue)}.admin-shell-nav-link--active .admin-shell-nav-label{color:var(--pub-blue);font-weight:650}.admin-shell-nav-link--active .material-symbols-outlined{color:var(--pub-blue);font-variation-settings:"FILL" 1,"wght" 500,"GRAD" 0,"opsz" 20}.admin-shell-nav-group{margin:10px 0 2px;padding:0 12px;border:0;color:#98a2b3;font-size:10px;font-weight:700;letter-spacing:.08em}.admin-shell-nav-group-toggle{display:flex;align-items:center;justify-content:space-between;width:100%;background:transparent;cursor:pointer;font:inherit;text-align:left;color:inherit;text-transform:inherit;letter-spacing:inherit}.admin-shell-nav-group-toggle .material-symbols-outlined{font-size:16px;opacity:.75}.admin-shell-nav-badge{min-width:16px;height:16px;padding:0 5px;border-radius:999px;background:var(--pub-blue);color:#fff;font-size:10px;font-weight:700;line-height:16px}.admin-shell-nav-badge--danger{background:#e11d48;color:#fff}.admin-shell-footer{border-top:1px solid var(--pub-line);background:transparent!important;padding-top:10px}.admin-shell-footer-profile{display:flex;align-items:center;gap:8px;padding:2px 4px 8px}.admin-shell-footer .admin-shell-profile{display:block;min-width:0}.admin-shell-profile-avatar{width:26px;height:26px;font-size:11px;background:var(--pub-blue)}.admin-shell-profile strong{font-size:12px}.admin-shell-profile small{font-size:11px}.admin-shell-workspace{min-width:0;min-height:100vh;min-height:100dvh;display:flex;flex-direction:column;background:var(--pub-bg)}.admin-shell-main,.admin-shell-workspace{width:100%!important;max-width:none!important}.admin-shell-main{flex:1}.admin-page,.admin-shell-main .admin-page,.analytics-page,.dashboard-page{max-width:none!important;width:100%!important}@media (min-width:768px){.admin-shell-aside{width:var(--admin-sidebar-width)!important;max-height:none!important;height:100vh!important;height:100dvh!important}.admin-shell-root{display:grid!important;grid-template-columns:var(--admin-sidebar-width) minmax(0,1fr)!important}}.admin-shell-topbar{min-height:var(--admin-topbar-height);padding:10px 20px 4px;gap:12px;background:transparent}.admin-shell-topbar-title p{font-family:var(--font-inter),system-ui,sans-serif;font-size:16px;font-weight:700;letter-spacing:-.02em}.admin-shell-topbar-title span{font-size:12px}.admin-shell-search{max-width:22rem;margin-left:auto;min-height:34px;height:34px;border:1px solid var(--pub-line);border-radius:8px;background:#fff}.admin-shell-search input{font-size:13px}.admin-shell-icon-button{width:32px;height:32px}.admin-shell-profile{border:0;background:transparent;box-shadow:none;backdrop-filter:none;padding:0}.admin-shell-main{padding:12px 20px 20px!important;font-size:13px}.admin-shell-main .card{padding:12px 14px;border:1px solid var(--pub-line);border-radius:10px;background:#fff;box-shadow:0 1px 2px rgba(16,24,40,.04);backdrop-filter:none}.admin-shell-main .btn-primary{display:inline-flex;align-items:center;justify-content:center;gap:6px;min-height:34px;height:34px;padding:0 14px;border-radius:8px;font-size:13px;font-weight:600;box-shadow:none}.admin-shell-main .btn-primary .material-symbols-outlined{font-size:16px!important}.admin-shell-main .btn-ghost,.admin-shell-main .input,.admin-shell-main select,.admin-shell-main select.input{min-height:34px;height:34px;padding:0 12px;border-radius:8px;font-size:13px}.admin-shell-main .admin-page-title,.admin-shell-main h1.admin-page-title{font-size:22px!important;font-weight:700;letter-spacing:-.02em}.admin-shell-main .admin-page-lead,.admin-shell-main .admin-page-subtitle{font-size:13px}.admin-shell-main :is(h1,h2,h3){color:#111827}.admin-shell-main h1{font-size:22px}.admin-shell-main h2{font-size:16px}.admin-page{gap:16px}.admin-filter-bar{gap:6px;padding:8px;border-radius:10px}.admin-filter-pill{min-height:28px;padding:0 10px;font-size:12px}.admin-shell-main .kanban-board-scroll{gap:14px;padding:0 0 12px}.admin-shell-main .kanban-column{flex:0 0 17.5rem;width:17.5rem;max-width:17.5rem;padding:10px;border-radius:10px;border:1px solid var(--pub-line);background:#fff;box-shadow:none;backdrop-filter:none}.admin-shell-main .kanban-column-head{margin:0 0 10px;padding:2px 4px 8px}.admin-shell-main .kanban-column-title{font-size:11px}.admin-shell-main .kanban-column-count{min-width:20px;font-size:11px;padding:1px 6px}.admin-shell-main .kanban-column-body{gap:10px;max-height:calc(100vh - 12rem)}.admin-shell-main .kanban-card{padding:12px 14px;border-radius:10px;box-shadow:0 1px 2px rgba(16,24,40,.04)}.admin-shell-main .kanban-card-title{font-size:14px;font-weight:650}.admin-shell-main .kanban-card-badges{margin-top:8px;gap:5px}.admin-shell-main .material-symbols-outlined{font-size:16px}@media (min-width:768px){.admin-shell-aside{width:var(--admin-sidebar-width)!important;max-height:none!important;height:100vh!important;height:100dvh!important}}@media (min-width:901px){.admin-shell-workspace:has(.support-desk) .admin-shell-topbar-title span{display:none}}@media (max-width:900px){.admin-shell-workspace:has(.support-desk) .admin-shell-actions,.admin-shell-workspace:has(.support-desk) .admin-shell-search,.admin-shell-workspace:has(.support-desk) .admin-shell-topbar-title span{display:none}}.admin-shell-main:has(.support-desk){padding:16px 20px 20px!important}.admin-shell-main:has(.sd-dialogs){padding:8px 10px 10px!important}.admin-page:has(.support-desk){gap:0;max-width:none;width:100%}.admin-page:has(.sd-dialogs){min-height:calc(100vh - 16px)}.support-desk{width:100%;max-width:none}.admin-shell-mobile-menu-btn{display:none}.admin-shell-mobile-drawer-backdrop{position:fixed;inset:0;z-index:90;border:0;padding:0;background:rgba(15,23,42,.45);backdrop-filter:blur(2px);-webkit-backdrop-filter:blur(2px);cursor:pointer}.admin-shell-mobile-drawer{position:fixed;top:0;left:0;bottom:0;z-index:100;width:min(20.5rem,86vw);display:flex;flex-direction:column;gap:8px;padding:max(12px,env(safe-area-inset-top)) 12px max(14px,env(safe-area-inset-bottom));background:#fff;box-shadow:0 24px 64px rgba(15,23,42,.28);transform:translateX(-104%);transition:transform .24s ease;overflow-y:auto;-webkit-overflow-scrolling:touch}.admin-shell-mobile-drawer--enter{transform:translateX(0)}.admin-shell-mobile-drawer-head{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:2px 2px 8px;border-bottom:1px solid var(--pub-line)}.admin-shell-mobile-drawer-brand{font-family:var(--font-manrope),var(--font-inter),system-ui,sans-serif;font-size:15px;font-weight:800;letter-spacing:-.02em;color:var(--pub-text)}.admin-shell-mobile-drawer-close{display:grid;place-items:center;width:36px;height:36px;border:1px solid var(--pub-line);border-radius:10px;background:#fff;color:var(--pub-muted);cursor:pointer}.admin-shell-mobile-drawer-nav{flex:1;min-height:0;overflow-y:auto;-webkit-overflow-scrolling:touch}.admin-shell-mobile-drawer .admin-shell-nav{display:flex;flex-direction:column;flex-wrap:nowrap;gap:2px;overflow:visible;padding-bottom:0}.admin-shell-mobile-drawer .admin-shell-nav-group{display:block}.admin-shell-mobile-drawer .admin-shell-nav-group-toggle{display:flex}.admin-shell-mobile-drawer .admin-shell-nav-link{min-height:44px;font-size:14px}.admin-shell-mobile-drawer-footer{border-top:1px solid var(--pub-line);padding-top:10px}.admin-shell-mobile-drawer-footer .admin-shell-signout-wrap :is(button,span){display:inline-flex;align-items:center;min-height:40px;color:#475467;font-size:13px}@media (max-width:900px){.admin-shell-root{display:grid!important;grid-template-columns:minmax(0,1fr)!important;min-height:100dvh!important}.admin-shell-aside{display:none!important}.admin-shell-workspace{min-height:100dvh}.admin-shell-topbar{grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:8px;padding:max(10px,env(safe-area-inset-top)) 12px 8px;background:rgba(244,247,251,.88);backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);border-bottom:1px solid var(--pub-line)}.admin-shell-mobile-menu-btn{display:grid;place-items:center;width:40px;height:40px;border:1px solid var(--pub-line);border-radius:10px;background:#fff;color:var(--pub-text);cursor:pointer;flex-shrink:0}.admin-shell-topbar-title{min-width:0}.admin-shell-topbar-title p{font-size:15px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.admin-shell-search{grid-column:1/-1;max-width:none;width:100%;margin-left:0}.admin-shell-actions{display:flex}.admin-shell-main{padding:12px 12px calc(20px + env(safe-area-inset-bottom))!important}.admin-shell-main:has(.sd-dialogs){padding:0!important}}@media (max-width:640px){.admin-shell-topbar-title span{display:none}}